99an's commitment to responsible gaming
99an believes that gaming should always be a source of enjoyment — never a cause of stress or problems. We place the wellbeing and safety of every player as our top priority.
Why is responsible gaming important?
Online gaming can be a great source of entertainment and excitement — when enjoyed in the right amount and with awareness. At 99an, we want you to enjoy every moment to the fullest, but never go beyond your financial limits or compromise your mental wellbeing.
Our platform is operated for individuals aged 21 and above only. We are committed to keeping minors away from gaming and follow a strict age verification process to that end.
Our safety tools
Deposit Limit
At 99an, you can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Reducing a limit is instant, but increasing it is subject to a waiting period — this protects you from impulsive decisions.
Time-Out Feature
If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for any period from 24 hours up to 90 days. During this time you will not be able to log in or take part in any games.
Self-Exclusion
Self-exclusion is a powerful tool that lets you remove yourself from the 99an platform for any period from 6 months up to permanently. During this period your account remains completely inactive and no promotional messages are sent to you.
Gaming History Review
You can view your complete betting and gaming history from your account at any time. This transparency helps you understand your own playing patterns and make informed decisions.
Reality Check
During extended play sessions, 99an automatically reminds you how long you have been playing. These messages give you the opportunity to take a break and reassess your time spent gaming.
21+ Age Verification
Every user's age is verified at the time of registration on 99an. Only individuals aged 21 and above may use our platform — this is a non-negotiable policy.
Signs of problematic gaming
If any of the signs below apply to you, seek help without delay. Ask yourself honestly and, if needed, contact the 99an support team.
- Spending more than your budget and playing again to try to recover lost money.
- Lying to or hiding your gaming from family or friends.
- Trying to stop gaming but being unable to.
- Feeling restless, anxious, or irritable when you cannot play.
- Spending time gaming while neglecting work, studies, or family responsibilities.
- Thinking about or actually borrowing money or dipping into savings to play.
- Gaming not to win, but to escape stress or emotional pain.
Tips for healthy gaming
Following these simple habits will keep gaming a consistently enjoyable experience.
- Set a fixed budget before you play and do not go beyond it.
- Set a time limit for each session and stop when the time is up.
- Treat gaming as entertainment — not as a way to earn money.
- Avoid gaming when drinking or under stress.
- Take regular breaks and spend time with family and friends.
- If you lose, do not place larger bets trying to win back what you lost.
- Review your gaming history regularly and adjust your limits as needed.
How to use the safety tools
99an has put powerful tools in your hands that you can use at any time. These tools are easy to use and take effect immediately.
Set a deposit limit
Log in to your account. Find the "Deposit Limit" option in the settings menu. Set your daily, weekly, or monthly limit and save — the limit will take effect immediately.
Take a time-out
Select the "Time-Out" option in your account settings. Choose your preferred duration from 24 hours up to 90 days. Your account will be deactivated as soon as you confirm.
Apply for self-exclusion
If you need a longer break, select the "Self-Exclusion" option. You can choose a period from 6 months up to permanent. This is a courageous and the right decision.
Contact support
For any issue, contact 99an via 24/7 live chat or email ([email protected]). Our Bengali-speaking support team will help you use the right tools.
99an's policies
As a safe and trusted platform, 99an strictly follows the policies below to ensure responsible gaming:
- Age verification: We follow a strict verification process to ensure no one under 21 can register.
- Data protection: Your personal and financial information is secured with SSL encryption.
- Fair play: All our games operate under fair play principles — no manipulation.
- Transparent transactions: All deposits and withdrawals are fully transparent. Minimum deposit is ৳200 and minimum withdrawal is ৳800.
- Fast withdrawals: Approved withdrawals are generally processed within 1 hour.
Need help? We are always here
99an Support — 24/7
Whether you have a gaming-related concern, want to request self-exclusion, or simply need someone to talk to, our support team is always ready. We provide assistance in both Bengali and English.
24 hours a day, 7 days a week — instant response
[email protected]
Full support available in Bengali and English
Responsible gaming FAQ
Play safely at 99an,
and enjoy every moment
Playing responsibly is the key to genuine enjoyment. Start your preferred gaming experience with our wide game library and safety tools.
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