99an Privacy Policy

1. Types of Collected Information

When you create an account and use services on the 99an platform, we may collect the following types of information:

1.1 Identity Information

• Your full name and username
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Email address and mobile number

1.2 Financial Information

• Deposit and withdrawal transaction history
• Payment method details (bKash, Nagad, Rocket, Upay or partial bank account numbers)
• Balance and bonus history

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Play history, bet amounts and results
• Preferred game categories and activity types
• Responsible gaming limits and voluntary break information

2. Methods of Data Collection

We collect information through both direct and indirect methods:

• Directly provided: Information you provide yourself through account registration, identity verification forms, deposit and withdrawal forms, and support service communications.
• Automatically collected: When you use the platform, technical information is automatically collected through cookies, log files and similar technologies.
• Third-party verifiers: We may use trusted third-party services for identity and age verification, which is part of our legal obligations.
• Payment processors: When transactions are completed through bKash, Nagad, Rocket, Upay or bank transfer, transaction confirmation information is received from the relevant payment service provider.

3. Purposes of Data Use

We use the collected information for the following legitimate purposes:

3.1 Service Provision and Operation

• Creating, verifying and managing your account
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers — such as the 100% first deposit bonus
• Providing VIP program and cashback benefits
• Providing 24/7 customer support

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering and other illegal activities
• Verifying age (ensuring services are provided only to those aged 21 or above)
• Maintaining technical security and preventing unauthorized access
• Complying with applicable laws and regulations

3.3 Service Improvement

• Monitoring and improving platform performance
• Analyzing user experience to refine services
• Identifying and resolving technical issues

3.4 Communications

• Sending transaction and account-related notifications
• Providing responsible gaming information and alerts
• Sending relevant promotional communications with your consent

4. Data Storage and Security

99an follows industry-standard technologies and practices to ensure the security of your information.

4.1 Technical Protection

• SSL Encryption: All data transmission between your browser and our servers is secured through TLS/SSL encryption.
• Data Encryption: Stored sensitive information — particularly financial and identity-related data — is kept in encrypted form.
• Access Control: Only authorized personnel who need it for their work are granted access to personal information.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in our systems.

4.2 Organizational Protection

• Providing staff training on privacy and data protection
• Strict adherence to data protection policies and procedures
• A rapid response plan in the event of a data breach

5. Sharing Information with Third Parties

We never sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with our trusted service partners for tasks such as payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, fraud detection and technical support. These partners are contractually bound to follow our strict privacy rules.

5.2 Legal Obligations

Information may be disclosed to fulfill court orders, lawful requests from government authorities, or applicable legal requirements. In such cases, we provide only the information legally required.

5.3 Business Changes

In the event of a merger, acquisition or other business change, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will provide protections equivalent to those in this policy.

6. Cookies Policy

The 99an platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, ensuring security and basic functionality — these cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and provide a personalized experience.
• Analytics Cookies: Collect anonymous statistics to understand platform usage, which helps improve the service.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to stop working.

7. Protection of Minors

99an strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age verification is mandatory at account registration. If we are informed that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

8. Your Rights

You have the following rights regarding your personal information:

• Access: The right to obtain a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained due to legal or regulatory obligations.
• Objection to Processing: The right to object to optional processing such as marketing communications.
• Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent at any time for processing carried out on the basis of consent.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

9. Data Retention Period

We only keep your information for as long as it is necessary to keep it:

• All information is retained while the account is active.
• After account closure, financial transaction and identity verification information may be retained for a period as required by applicable legal obligations.
• Technical log information is generally retained for a short period and then deleted.
• After a specified period, information is securely deleted or anonymized.

10. Policy Changes

99an may update this privacy policy from time to time. We will notify you of any significant changes in the following ways:

• Through a clear notice on the platform
• By sending a notification to your registered email
• By publishing the updated version of the policy on this page

Continuing to use the platform after the updated policy is published will be considered your acceptance of the changes. You are advised to review this page regularly.

11. Contact

For any questions or feedback about this privacy policy, or to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our support team is always ready to help resolve any privacy-related concerns you may have.